An uncompromising vision for Financial Services outsourcing, driving CX performance, innovation, and security at scale.
The Financial Services sector is at the tipping point of widescale digital consumer adoption, fast becoming the world’s most fertile ground for digital, consumer-driven innovation. From payments and transfers, to banking, to crypto and DeFi, brands across the industry are competing to fill the giant gap left by legacy brick and mortar institutions and become the financial giants of tomorrow.
Within this mix, delivering a seamless customer experience is a more complex value proposition than ever before. Your brand’s ability to manage omnichannel interactions and deliver frictionless customer experiences is a make-or-break challenge as the race for users, loyalty, and longevity drives the industry into completely new hyper-growth territory.
Our global CX teams are ready to unlock brand performance at every customer channel, leveraging CX delivery expertise across Banking, Payments, Transfers, Investments, Warranty, Loans, Retail, and Crypto market segments, featuring a technology-enabled, crisis-tested approach to high-impact CX execution.
From Training Simulators to A.I. Social Media Review management, our Wave X platform is designed to optimize agent performance, enhance each customer interaction, resolve real-time customer issues, and provide full interaction transparency to our clients.
Our data security & anti-fraud technology stack forms the backbone of our CX data ecosystem, while our dedicated Governmental Affairs Unit actively monitors the regulatory environment for changes and surgically translates these into operational norms.
Our sophisticated Business intelligence and Professional Services division can discover useful insights from within your customer interaction data, revealing areas for potential program enhancement, risk mitigation, and cost optimization.
We ensure your agent teams are prepared to hit key KPIs quickly and consistently, ensuring there’s no gap in CX output once ibex is switched on.
Our teams have in-depth experience working with leading banking, trading, transfers, and crypto brands around the globe, and they’re ready to deploy this expertise for you.
We are able to ramp, train, and flex agent teams to suit your growth needs, at dynamic offshore, nearshore, and onshore locations around the globe.
Anyone can do well on a single program, but delivering consistent performance outcomes requires a battle-tested methodology for repeatable, predictable.