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Delivery & Logistics

Managing complexity and solving real-time CX
challenges across a multi-vector marketplace.

Two-click purchase - One-shot CX.

Powering On-Demand, Hyper-Expectation CX For Delivery & Logistics Leaders

Digital consumers have rocketed the Delivery & Logistics industry into a new era of complexity and expectation. Fast, frictionless, on-demand experiences are the new baseline for engaging and retaining customers, regardless of whether its the first mile or the last.
 
At VOCASCO, we build customer experience programs that maximize omni-channel CX options, minimize customer effort, and accelerate the speed and quality of your customer service. We work closely with the world’s leading delivery and logistics brands to solve breakpoints across the end-to-end CX value chain, providing expertise and value at every touchpoint, ensuring optimal outcomes at your most difficult moments.

Moment of Truth Experts

Deliver Flawless CX At Every Touchpoint.

Our Delivery & Logistics solutions are designed to optimize value and mitigate risk across a complex, always-on marketplace.

Performance at Scale. Deep Operational Power at Your Command.

With the world’s leading delivery, logistics, technology, and transportation brands as clients, ibex deploys layers of unmatched operational sophistication and expertise to ensure success at every touchpoint.

Uncompromising Merchant, Driver, & Customer CX.

We understand the multi-vector needs of delivery & logistics clients, and our Merchant, Driver, and Customer support programs are tailored specifically to the complex needs of your industry.

Performance-Optimized Merchant, Customer, & Driver Digital Acquisition

Our expert search, social, and native digital marketing team is ready to launch ads across Google, Facebook, Pinterest, LinkedIn, Twitter, and more, driving customers and merchants directly into your ecosystem.

A Technology Engine for End-to-End CX Horsepower.

From Training Simulators to A.I. Customer Feedback Analytics, our Wave X platform provides end-to-end performance technology paired with leading partner integrations to ensure continuous performance throughout your ecosystem.

EVERY TOUCHPOINT MATTERS.

Deliver Fast & Frictionless CX, Now

There’s no better time than now to begin optimizing your multi-touchpoint Delivery & Logistics CX ecosystem for fast, frictionless, and flexible CX.

Fast.

We ensure your agent teams are prepared to hit key KPIs quickly and consistently, ensuring there’s no gap in CX output once ibex is switched on.

Flawless.

Our teams have in-depth experience working with leading banking, trading, transfers, and crypto brands around the globe, and they’re ready to deploy this expertise for you.

Flexible.

We are able to ramp, train, and flex agent teams to suit your growth needs, at dynamic offshore, nearshore, and onshore locations around the globe.

Predictable.

Anyone can do well on a single program, but delivering consistent performance outcomes requires a battle-tested methodology for repeatable, predictable.