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HighTech

HighTech

Technology-driven customer experiences
at the speed of innovation.

CX, AT SPEED.

Scalable CX Solutions for High-Speed Technology Innovators

Innovation is your super power, but CX demands can put extreme pressure on your growth, ROI, and ability to win.
 
Technology brands play an increasingly embedded and vital role in the lives of people around the globe. Selecting a CX partner who can move as intelligently and quickly as you do – at scale – is critical to your success. The right CX partner will become your competitive edge, managing high-volume CX interactions at speed, future-proofing your brand with cross-channel CX insights, and building predictable CX outcomes for powerful brand loyalty.

WIN. THEN DO IT AGAIN.

Tech Moves Fast. So Do We.

From software to hardware to your business-as-a-service, ibex deploys the best in people, technology, and processes to deliver unmatched CX for every point along the customer journey. We're agents of change for smart CX, letting you focus on creating the next industry game-changer.

Omnichannel solutions for high tech brands.

Across chat, email, voice, or social, we build customizable, AI-powered, scalable, and agile CX performance technologies to create seamless, best-in-class agent and customer experiences, every time.

CX Scale, At Lightning Speed.

Startup, Scale-Up, or Blue Chip, the world’s largest and fastest-growing technology brands are partnered with ibex to build agile, scalable CX solutions tailored to the fast-paced and hyper-growth needs of brands like yours. Get from ramp to results before the paint dries.

Adaptive Bestshore + @Home CX

VOCASCO offers a flexible global network of @home & in-center CX delivery options onshore, nearshore, and offshore, providing persistent business continuity assurance, CX risk mitigation, and predictable performance outcomes, all while increasing ROI.

Smart CX Driven By Business Intelligence

We’re experts at adding, growing, and keeping your customers loyal to your brand, maximizing every CX opportunity in the customer journey. With an enterprise-grade BI toolkit, you’ll be armed with the insights and analytics needed to drive next-level CX.

SUCCESS GROWS HERE.

Your Billion-Dollar-Idea Success Engine

Featuring best-in-class agents, disruptive technologies, and enhanced IT security, VOCASCO's Technology CX solution pairs the power of an industry- tested CX performance engine with the innovation at the heart of your brand.

Fast.

We build your CX teams to hit key KPIs quickly and consistently, ensuring there’s no gap in CX output once ibex is switched on.

Flawless.

Rooted in industry experience and our in-house dev team, innovation is as big a part of our operations as it is yours. Our technology and teams enable us to seamlessly pivot our operation to align with expanding work types or LOBs, optimizing quickly for shifting growth needs, issue demands, and changing CX channel requirements.

Flexible.

Our teams are ready to start small and ramp big. Our deep industry expertise means we’re able to pivot at a moment’s notice, keep pace with your innovation, and provide continuous performance for any situation, at any touchpoint.

Predictable.

Anyone can do well on a single program, but delivering consistent performance outcomes time and time again depends on a battle-tested methodology for repeatable, predictable, and reliable program execution that you can set your watch to