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Utilities

Expand Your Utility CX

Advanced digital solutions to
transform your customer experience

Modernize your utility cx

Customer Experience Solutions for the Entire Utility Customer Lifecycle

Purpose built solutions to modernize utility CX programs from the critical first customer experience, to customer onboarding for essential utility programs and Beyond the Meter offers, optimize customer service and support, upgrade a “whole wallet” approach to billing and collections, and capture actionable insights from milestones along the customer journey.
 

Everything, connected.

New Connection

A customer’s first experience with your brand sets the tone for the entire relationship. ibex proves with each new energy start that Utilities understand and value their customers.

Unlock unlimited CX potential.

Call, Click, Chat – customers connect essential home services directly from your new energy start experience for added value.

Keep customers in your digital ecosystem.

Don’t transfer customers to another brand’s ecosystem. Establish your utility as the go-to source for all of your customers’ essential home service connections.

Elevate the Customer Onboarding.

Introduce new customers to important utility programs and capture insights and interests vital to long term customer engagement that maximizes participation for Demand Response, Time of Use, Beyond the Meter, Benefical Electrification and More ...

PEOPLE. TECHNOLOGY. SUCCESS.

Deliver Award-Winning Financial Services CX, Now

For every touchpoint in your network, we are ready to deploy people, technology, and expertise to manage and solve your complex customer experience needs.

Fast.

We ensure your agent teams are prepared to hit key KPIs quickly and consistently, ensuring there’s no gap in CX output once ibex is switched on.

Flawless.

Our teams have in-depth experience working with leading banking, trading, transfers, and crypto brands around the globe, and they’re ready to deploy this expertise for you.

Flexible.

We are able to ramp, train, and flex agent teams to suit your growth needs, at dynamic offshore, nearshore, and onshore locations around the globe.

Predictable.

Anyone can do well on a single program, but delivering consistent performance outcomes requires a battle-tested methodology for repeatable, predictable.