At VOCAS CX, we help create value from customer feedback. We make it easy for your brand to receive and act on customer feedback from any touchpoint, and then use this vital information to drive your business successfully forward.
Our platform excels at helping brands proactively engage with customers, take effective and valuable action with any customer, and implement strategic multi-channel conversations at any touchpoint.
Seamless customer interactions across voice, chat, email, and social platforms.
Predictive analytics to personalize and enhance customer journeys.
Anticipating customer needs to improve satisfaction and loyalty.
Real-time monitoring and feedback loops to refine experiences.
Finished Project
Happy Clients
Skilled Experts
Honorable Awards
Our platform allows you to send branded, customized surveys to any customer, after any interaction
Our technology analyses customer feedback and sentiment in real-time - then pushes you to act on and resolve issues before your customers start looking sideways.
Our Business Intelligence & Professional Services teams take a holistic, end-to-end approach to analyzing your customer feedback, revealing actionable insights to help your program pivot, evolve, and grow.
Through streamlined interactions, improved customer experience, and reduced concessions, your brand is enabled to pursue revenue and reduce cost across the CX value chain.
With a more consistent & reliable customer experience, consumers are more likely to engage with your brand in positive ways, increasing overall brand advocacy. The net result? ROI.