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HealthTech & Wellness

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HealthTech & Wellness

Advanced lifecycle solutions for
digital patient & customer experiences.

CONSUMER-GRADE PATIENT ENGAGEMENT

Digital lifecycle solutions for consumer-driven, scalable healthcare CX

As innovation and digital transformation explode through the healthcare space, savvy healthcare brands must ensure that the quality of their customer experience keeps pace. Healthcare consumers expect seamless digital access matched with a personal, careful touch, putting unique pressure on healthcare organizations who need to balance quality of care with ever-increasing digital consumer expectations.
 
At VOCASCO, we help leading healthcare and health-tech organizations connect the dots across their customer ecosystem, building digital-first experiences for high-expectation, on-demand CX.

innovate. Then do it again.

VOCASCO builds ROI-optimized CX solutions for the world’s leading brands

Whether you’re looking for hyper-growth support, seasonal burst capacity, or a next-gen patient journey, ibex will deploy the best people, technology, and methodology to deliver unmatched patient, member, and customer experiences.

Drive More Customers Into Your Ecosystem

Our expert search, social, and native digital marketing team is ready to launch ads across platforms like Google, Facebook, Pinterest, LinkedIn, Twitter, and more, driving customers and patients directly into your ecosystem.

Embed Technology to Enhance Omnichannel CX Outcomes

From Training Simulators to A.I. Customer Feedback Analytics, our proprietary Wave X platform provides end-to-end in-house performance technology to drive superior call, chat, email, and social support experiences.

Build Your Burst Capacity CX Engine

We pair a global network of flexible in-center and @home CX teams with our elite workforce management operation to deliver unmatched seasonal & burst capacity excellence and predictable performance outcomes.

Enhance Every Interaction with Integrated BI & Analytics

Our sophisticated Business intelligence and Professional Services division can discover useful insights from within your customer interaction data, revealing areas for potential program enhancement, risk mitigation, and cost optimization.

PEOPLE. TECHNOLOGY. SUCCESS.

Deliver Award-Winning HealthTech & Wellness CX, Now

For every touchpoint in your network, we are ready to deploy people, technology, and expertise to manage and solve your complex customer experience needs.

Fast.

We ensure your agent teams are prepared to hit key KPIs quickly and consistently, ensuring there’s no gap in CX output once ibex is switched on.

Flawless.

Our teams have in-depth experience working with leading banking, trading, transfers, and crypto brands around the globe, and they’re ready to deploy this expertise for you.

Flexible.

We are able to ramp, train, and flex agent teams to suit your growth needs, at dynamic offshore, nearshore, and onshore locations around the globe.

Predictable.

Anyone can do well on a single program, but delivering consistent performance outcomes requires a battle-tested methodology for repeatable, predictable.