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Streaming &Entertainment

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On-Demand Streaming & Entertainment

Protect your content investment with powerful
customer experiences.

ALL STREAM EVERYTHING

High-Impact, Loyalty-Commanding CX For Digital Content Innovators

Original content calls for original customer experiences. As competition explodes in the streaming & digital media space, creating breathing room between you and your adversaries can mean the difference between acquiring that next million subscribers or an avalanche of cancelled subscriptions.
 
At VOCASCO, we believe great CX can deliver the breathing room you need. We understand that the on-demand world of digital streaming requires on-command, hyper-engaging CX that seamlessly amplifies First Contact Resolution, improves ROI, and protects platform loyalty. Our CX teams and technology move fast, execute flawlessly, and deliver outstanding results.

Repeat customers, not repeat contacts

Agile, Streaming CX for On-Demand Content Leaders

For the world’s streaming & digital entertainment innovators, ibex deploys the best in people, technology, and methodology to deliver flawless CX at speed and scale.

Galvanize Powerful Platform Loyalty

With expertise supporting the world’s leading streaming & entertainment brands, we’re experts in First Contact Resolution with a fundamental understanding that one interaction is frustrating; a second can be subscription-ending.

Scale Your Growth with Global CX Teams

From contact to insight, VOCASCO offers layers of operational depth across a global network of in-center and @home CX teams, allowing our clients to scale rapidly and pivot quickly without fear of disruption or inconsistency in CX delivery.

Fortify Your Customer Lifecycle With High Performance CX Technology

From Training Simulators to A.I. Customer Feedback Analytics, our Wave X platform provides end-to-end CX technology designed specifically for in-center and @home performance maximization.

Keep Evolving with Continuous CX Insights

Gain access to a business intelligence team that actively mines every interaction for optimal CX action and persistently surfaces novel insights across your customer journey.

LOREM

Scale Fast & Frictionless CX, Now

Featuring intelligent systems and hand-picked agents, ibex puts the power of an industry-tested CX performance engine directly into the CX nerve center of your brand.

Fast.

We hire selectively and train expertly to ensure your agent teams hit key KPIs quickly and consistently, driving flawless CX continuity once ibex is switched on.

Flawless.

Our teams have in-depth experience working with leading banking, trading, transfers, and crypto brands around the globe, and they’re ready to deploy this expertise for you.

Flexible.

We are able to seamlessly pivot agent teams to align with expanding work types or LOBs, optimizing quickly for shifting growth needs, issue demands, and changing CX channel requirements.

Predictable.

Anyone can do well on a single program, but delivering consistent performance requires a battle-tested methodology for repeatable, predictable, and reliable program execution that you can set your watch to.