The sheer number of AI options on the market can make it difficult for CX leaders to know where to start. At ibex, we’ve spent decades working with the industry’s top brands to develop highly successful, highly customized CX solutions for omnichannel client success.
Wave iX combines ibex’s years of award-winning BPO operational excellence with Generative AI to augment
humans, insights, and action across the end-to-end CX value chain.
We don’t make your problem fit our product – we learn your challenge and design custom solutions to fit your needs.
We test, test, and test before any live implementation to ensure your quality and security standards are met.
Our launch and implementation teams ensure timely and smooth solution deployment that hits KPIs fast.
Before, during, and after launch our Business Intelligence team continuously surfaces actionable program insights to keep building on your success.
Finished Project
Happy Clients
Skilled Experts
Honorable Awards
24/7 chat availability across your desktop, mobile, and app platforms.
Deploy Gen AI to handle simple email queries or to assist agents with complex requests.
Integrate AI across your app messaging channels for comprehensive conversational engagement.
VOCASCO is ready to empower engagement across all social channels.
Enhance your voice channel with AI built for human-like conversations.
AI-enabled search is the key to next-generation self-service capabilities - and to reducing the cost to serve.